A Response

We read with great interest Norman Oder’s post on the LJ Insider blog about Pratt SILS Site Sucks. Since SSS was not contacted for a comment, we would like to take this opportunity to respond to a few key points.

First, Pratt SILS’s website is not a “temporary” site as Dean Giannini contends. It has been online since approximately 2005 in a similar iteration and can in no way be described as temporary or transitional.

Secondly, we do not criticize the site because it’s not “pretty”. We criticize it because it is hard to use. If, as Dean Giannini says, providing “content is the most important” purpose of the site, poor information design directly impacts its effectiveness for this very purpose. This is not about wanting the Pratt SILS site to be graphically pleasing (although there is nothing wrong with that and, indeed, that does make a site more pleasant to use, which increases user satisfaction). The site is rich in content, but is a hodgepodge of poorly organized information. Websites are not intended to be brochures, as Dean Giannini contends. Rather, they should be information portals that focus on key audiences and provide that information in an effective and useful manner. In addition, sites should reflect well on the institution they represent. It is incumbent upon those who design and implement sites to make them as useful as possible.

Finally, we would like to raise a key point about the anonymity of the blog. Direct talks with Dean Giannini about the SILS site have been attempted several times, and she has always been both defensive of the site and dismissive of any offers to work with her to improve it. Many students have volunteered their time and expertise to make the site a highly useful informational tool for the school, and nothing has come of it. SSS hopes Mr. Oder will continue to follow both SSS and the Pratt SILS site. We truly hope to report, along with him, on the new, attractive, and, most importantly, usable SILS site in June. We look forward to the promised redesign, just as we looked forward to past promises. If SSS doesn’t hold its breath, don’t hold it against us.

The Thing That Made My Eyeballs Bleed Today

The latest addition to the html atrocity known as the Pratt SILS site:

OUR CAMPUS - Harnessing digital technology, we teach students to design a more usable and understandable world connecting people, information, ideas and meaning. The Master of Science in Library & Information Science prepares students as professionals in this exciting and challenging field.

Wah? I need an “embarassed” emoticon to fully illustrate how much I cringed when I saw this. Will anyone who looks at the site find this little blurb remotely credulous? I’d love to see a little digital technology harnessed to create a more usable and understandable website for Pratt SILS.

As a side note, it is interesting to SSS how people seem to feel personally about Dean Giannini. While that is not the purpose of SSS, we do believe the Pratt Institute Board of Directors and President Schutte may well want to take note of the students’ level of frustration and the Dean’s complete lack of interest, real or perceived, in listening and acting on student feedback. Great academic leaders put student and institutional needs before their own aspirations.

The Thing That Made My Eyes Bleed Today

Go the Pratt SILS main page and click on “Library Media Specialist’.

How do you get back to the main page? Got me!

The Thing That Made My Eyeballs Bleed Today

Today we noticed a Very Important Change to the Pratt SILS site. This change was most likely undertaken to make the site more navigable. It sort of does, but it also perfectly encapsulates everything that is wrong with The Dean’s approach to the site.

This change? The addition of frames. It has the benefit of simultaneously making the site a bit more usable while thrusting it firmly into the year 1995.

Let’s be clear here. This is a good change, as far as it goes. But it’s not enough. The site needs a complete overhaul, not a band-aid approach. And it doesn’t look like The Dean will ever let this happen. Worst of all, the frames aren’t even present on every page. In some ways, it makes the navigability of the site worse, not better.

This is your site. This is how our school is being represented to the world. Are you embarrassed yet?