We read with great interest Norman Oder’s post on the LJ Insider blog about Pratt SILS Site Sucks. Since SSS was not contacted for a comment, we would like to take this opportunity to respond to a few key points.
First, Pratt SILS’s website is not a “temporary” site as Dean Giannini contends. It has been online since approximately 2005 in a similar iteration and can in no way be described as temporary or transitional.
Secondly, we do not criticize the site because it’s not “pretty”. We criticize it because it is hard to use. If, as Dean Giannini says, providing “content is the most important” purpose of the site, poor information design directly impacts its effectiveness for this very purpose. This is not about wanting the Pratt SILS site to be graphically pleasing (although there is nothing wrong with that and, indeed, that does make a site more pleasant to use, which increases user satisfaction). The site is rich in content, but is a hodgepodge of poorly organized information. Websites are not intended to be brochures, as Dean Giannini contends. Rather, they should be information portals that focus on key audiences and provide that information in an effective and useful manner. In addition, sites should reflect well on the institution they represent. It is incumbent upon those who design and implement sites to make them as useful as possible.
Finally, we would like to raise a key point about the anonymity of the blog. Direct talks with Dean Giannini about the SILS site have been attempted several times, and she has always been both defensive of the site and dismissive of any offers to work with her to improve it. Many students have volunteered their time and expertise to make the site a highly useful informational tool for the school, and nothing has come of it. SSS hopes Mr. Oder will continue to follow both SSS and the Pratt SILS site. We truly hope to report, along with him, on the new, attractive, and, most importantly, usable SILS site in June. We look forward to the promised redesign, just as we looked forward to past promises. If SSS doesn’t hold its breath, don’t hold it against us.
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